Returns and Cancellation Policy
At Ayarı Kaçanlar, every product is made specifically for you after your order and payment are received. For this reason, our returns and cancellation policy works differently from typical online stores. Please read this policy carefully before placing an order.
What Is Print on Demand?
Under the print on demand (POD) model, our store does not keep ready-made stock. Each product goes into production only when your order arrives and your payment is confirmed. This way, every design reaches you freshly made, carefully produced and prepared personally for you.
Because your product is made specifically for you, standard returns under the right of withdrawal are not accepted for products that are free of defects and produced correctly. This is based on the exception for "goods made to the consumer's specifications" in Article 15 of the Turkish Distance Contracts Regulation.
When Returns Are and Aren't Accepted
Returns Not Accepted
- Wrong size or color chosen (customer error)
- Not liking the product
- Wanting to return the product after a change of mind
- Cancellation requests after order confirmation (if production has started)
We Will Help
- Production defects (misprint, fading, flaws)
- Wrong product sent
- Product damaged during shipping
- Product made differently from the order details
What to Do If There Is a Problem
If your product has a production defect, is the wrong item or was damaged in shipping, please follow these steps:
- Contact us within 3 days of receiving the product. Late reports can make the resolution process more complicated.
- Send a message describing the problem, along with photos that clearly show the product and the affected area.
- Include your order details (name, order details, email) in your message.
- We will review it; if the problem is found to be caused by production or shipping, we will offer a free reprint or another suitable solution.
Contact Channels
You can report a problem through the following channels:
- Email: [E-posta / Email]
- Phone / WhatsApp: [Telefon / Phone]
Order Cancellation
You can cancel your order without any formalities before making a payment; an order is not final until payment is made.
If you request cancellation after paying but before production starts, we will review the situation and try to offer you the best solution. Cancellation may not be possible once production has started.
Your Legal Rights
This policy has been prepared in line with applicable Turkish consumer legislation (Consumer Protection Law No. 6502 and related regulations). Personalized products made on demand are subject to the exception to the right of withdrawal under the relevant legislation; however, the consumer's statutory rights regarding defective goods and services are reserved in all cases.
For information about your legal rights, you can apply to the Consumer Arbitration Committee or relevant consumer organizations.